FREQUENTLY ASKED QUESTIONS
1. FAQ for Purchasers (users who want to purchase certified emission reductions - CERs)
2. FAQ for Providers (users who offer certified emissions reductions - CERs)
3. General Questions
4. User Complaint Resolution Policy
Purchasing certified emission reductions (CERs) for cancellation
Why use this platform? Why cancel certified emission reductions (CERs)?
By purchasing and cancelling certified emission reductions (CERs) through this platform, the CERs are put out of circulation, similar to destroying them for no further use, on your behalf. By doing this, you are responding to the challenge of climate change, and helping to move our society closer to global climate neutrality (zero impact on the climate).
In addition, you support worthy projects that bring sustainable development benefits to the developing countries where they are implemented.
To find out more, visit Climate Neutral Now here: Why offset? Climate Neutral Now
What does “voluntary cancellation” or “cancellation” of CERs mean?
Voluntary cancellation, also referred to as cancellation, is the process by which CERs are taken out of circulation, preventing any further use. It is similar to destroying them or marking them so they can no longer be used.
What are certified emission reductions or CERs?
Certified emission reductions or CERs are units created (issued) for greenhouse gas emission reductions from clean development mechanism (CDM) project activities or programmes of activities (PoAs) in accordance with the CDM rules and requirements. Each CER is equal to one metric tonne of carbon dioxide equivalent (CO2e). In other words, a CER represents one metric tonne of CO2e that is reduced or avoided by a CDM project activity or PoA.
These units can be used to offset or to compensate your own greenhouse gas emissions, among other uses.
What is the clean development mechanism or CDM?
The clean development mechanism (CDM) is one of the flexible mechanisms defined in the Kyoto Protocol of the United Nations Framework Convention on Climate Change (UNFCCC). CDM allows the implementation of projects that reduce or avoid emissions. For each tonne of emissions that is reduced or avoided, one CER is issued (created).
There are two goals for CDM projects: reducing greenhouse gas emissions and supporting sustainable development in developing countries. These two goals are met through a carefull approval process supervised by the UNFCCC.
How does offsetting with CERs contribute to climate action?
To achieve climate neutrality, we must measure what we emit and then reduce our emissions. Even with our best efforts to reduce, daily activities and business operations will result in unavoidable emissions. This is why offsetting, only after measuring and reducing, is key for climate neutrality.
Offsetting is not a way to avoid taking action. Where emissions cannot be entirely eliminated, offsetting demonstrates a commitment to greenhouse gas management while society works toward climate neutrality in the second half of the 21st century.
Are CERs trusted offsets? How are CERs generated?
UN Certified Emission Reductions (CERs) are generated by UN Clean Development Mechanism (CDM) projects. Offsetting funds existing projects and encourages more emission reductions while spurring additional clean and green development.
CDM offers a robust portfolio of CERs to choose from. With more than 7500 registered projects in 105 developing countries, and 27 project types, credits are available to help meet a wide variety of sustainability and social responsibility objectives.
UN-certified carbon credits, also known as Certified Emission Reductions (CERs), are generated from CDM projects that reduce GHG emissions via a variety of methods. These projects can, amongst other approaches:
- REPLACE the use of dirty fossil fuels with clean renewable energy (wind, hydro, solar, biomass);
- REDUCE energy consumption and the use of fossil fuels through energy efficiency measures (clean cooking stoves, energy efficient light bulbs);
- CAPTURE already released carbon in trees and other plants (reforestation and forest regeneration projects), amongst other approaches.
CDM projects have been responsible for avoiding more than 1.5 billion tonnes of GHG emissions.
Can I purchase CERs for purposes other than voluntary cancellation?
No. The platform only offers the option of purchase for voluntary cancellation (to put them out of circulation, similar to destroying them for no further use).
Will I own the CERs after my purchase has been completed?
No. You are buying the cancellation of CERs that you have selected and purchased. The Provider does not transfer legal ownership of the CERs to you. Instead, the CERs are cancelled (put out of circulation, similar to destroying them for no further use) and you receive a certificate that confirms the purchase of the voluntary cancellation of CERs.
Will I get a certificate for the cancellation of the CERs?
Yes. You will receive a digital certificate of the purchase of the voluntary cancellation of the CERs in the email address you provided on the platform between 1 and 2 working days after your purchase has been completed.
Can I indicate the reason why I am purchasing CERs in the certificate?
Yes. When you check out your purchase, you will be asked to indicate the reason for the purchase. You can select between a series of standard options, or you can provide your unique reason in the text box.
Can I cancel CERs which are located in the registry of Annex I countries under the UNFCCC, such as the European Union registry?
No. Only CERs located in the CDM Registry can be cancelled through the platform.
Is there any cost or fee to use the platform?
No. The use of the platform is free of charge.
What methods of payment are available?
You may use a PayPal account or a credit card.
Credit card payments are also handled through the PayPal system, but you DO NOT need to create a PayPal account to pay with a credit card.
If you do not have a PayPal account, you can create one, but this is optional.
My PayPal account is taking time to confirm my payment, what is the problem?
When your PayPal account is linked to your bank account or debit card, it may take some time for the payment to be confirmed with your bank. This is normal in PayPal transactions. Please allow 1 day for the payment to be confirmed. If you do not get confirmation after 1 day, please contact us at email@example.com.
Creating a new account
I cannot create a new account. Why?
It is possible that you have already used the email address that you are using to create the new account. In this case, the system will not allow you to use that account again. Please contact us at firstname.lastname@example.org if you face this problem.
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What is the benefit for me if I offer CERs for cancellation on the platform?
This is another channel to offer your CERs to the general public. The UNFCCC secretariat will promote the platform among a variety of stakeholders through a new initiative called Climate Neutral Now, exposing your CERs to a wider group of potential purchasers.
Is there any cost or fee to use the platform?
No. The use of the platform is free of charge. The only fee is the one charged by the payment gateway (PayPal).
Can I select the price at which I offer my CERs?
Yes. You will select the price for your CERs. You can select different prices for different blocks of CERs if you wish (from different issuances).
Can I change the price of the CERs I have offered?
Yes. You can log in at any time to your account and change the price of the CERs that you have offered.
Can I offer different blocks of CERs at different prices?
Yes. You can select different prices for different blocks of CERs if you wish, by creating multiple offers with different blocks of CERs.
Are CERs from CP1 and CP2 (commitment period 1 and 2 of the Kyoto Protocol) eligible?
Yes. They are both eligible.
Can I offer only a fraction of the CERs that I have in the CDM Registry account(s)?
Yes. You can select the quantity of CERs that you want to offer. You can offer all of your CERs or only a fraction. You can make one offer per block of CERs (one offer per issuance of CERs).
Can I offer CERs if the share of proceeds (SoP) is not paid yet?
No. SoP must be paid in order to offer the CERs on the platform.
Can I offer CERs before they have been issued, and ask for issuance once they are sold?
No. CERs must be issued and share of proceeds paid before they are offered on the platform.
Can I offer CERs which are located in the registry of Annex I countries (for example the Swiss registry)?
No. Only CERs located in the pending account or permanent holding accounts of the CDM Registry can be offered through the platform.
Can I offer CERs for purposes other than voluntary cancellation? Can CERs be transferred to accounts in other registries?
No. The platform only offers the option of voluntary cancellation.
Will my CERs be transferred from the account in the CDM Registry to my account in the platform?
No. The CERs remain in the account of the CDM Registry. The platform will only map and show the CERs that you have in the CDM registry, allowing you to offer some or all of the CERs. The account in the platform is NOT a holding account.
When a payment is completed, the platform will instruct the CDM registry to voluntarily cancel the corresponding amount of CERs.
You will see reduced availability of CERs on your respective offer and your holding in the CDM registry will also be reduced for the same amount of CERs cancelled.
How can I apply for a user account to offer CERs?
Focal Points for scope (a) (as per the Modalities of Communication (MOC) statement) or Permanent Holding Account representatives should send an e-mail to email@example.com.
What methods are available to receive my payments?
The platform uses the PayPal system to process payments from purchasers. A purchaser must have a PayPal account, or use credit cards to pay without a PayPal account.
As a provider of CERs, you must use your existing PayPal account to receive your payments, or you can create a new PayPal account. We recommend that you request a business account, which is free of charge.
You must also allow your account to receive international funds transfers, so that you can get your international payments.
There is also a possibility to receive the proceeds through bank transfer.
Eligibility to offer CERs on the online platform
Who can use the platform to offer CERs?
Any focal point for scope (a) (as per the Modalities of Communication (MOC) statement) or Permanent Holding Account representative with projects/PoAs that have CERs in the pending account or in a permanent holding account (PHA) of the CDM Registry, with the share of proceeds (SoP) paid, are eligible to use the platform to offer CERs.
If I issue CERs in the future, will I be able to use the platform?
Yes, if your project issues CERs and the share of proceeds (SoP) is paid, you are eligible to use the platform to offer those CERs.
Can a regular project participant, who is NOT the focal point, offer CERs?
Project participants (PPs) with permanent holding accounts in the CDM registry can apply for an account on the platform. Other project participants who hold CERs in the pending account of the CDM registry can use the platform through the focal point for scope (a) as per the Modalities of Communication (MOC) statement.
Any PP from a non-Annex I country can apply with the CDM Registry for a permanent holding account (PHA) to receive CERs. Once the CERs are forwarded to this PHA, the PP who becomes the account representative can apply for an account on the platform.
What is my role on the platform as a focal point of a project/PoA ?
As focal point (FP) for scope (a) (as per the Modalities of Communication (MOC) statement), you manage the account on the platform for CER holdings in the pending account of the CDM registry. You also communicate to the UNFCCC secretariat those project(s)/PoA(s) from which you wish to offer CERs and the secretariat will map (connect) your platform account to the respective project/PoA reference number(s).
As FP, you can than see your CER quantities on the platform and create and modify offers as you wish.
Other requirements to offer CERs on the Online Platform
If I offer CERs through the platform, can I also offer them through another channel?
Yes, you can offer your CERs for sale through other channels. There is no exclusivity requirement on the platform. However, if you sell CERs that are on offer on the platform through another channel, such as a negotiated deal, you must first withdraw your offer from the platform and then submit a forwarding request to the CDM registry through the regular channel. If your block of CERs has sufficient number of CERs to cover your current platform offer and your forwarding request, you do not need to withdraw your offer from the platform.
Am I obliged to use the Sustainable Development Co-benefits Tool (the SD Tool) to be able to offer my CERs through the platform?
No. The use of the SD Tool is not compulsory. However, it is highly recommended to increase the attractiveness of your CERs for many voluntary market purchasers. You can find the SD tool here
If I offer my CERs through the platform, can I request voluntary cancellation of the same CERs through a regular request for voluntary cancellation?
Yes, this is possible. Please note that if your block of CERs has sufficient number of CERs to cover your current platform offer and regular voluntary cancellation request, you do not need to withdraw your offer from the platform.
For the cancellation process of CERs through the platform, will I need to submit the original signed cancellation request to the CDM Registry?
No. Providers of CERs do NOT have to submit the original signed cancellation request to the CDM registry. This is automated.
Will I be able to check the status of the transactions that involve my CERs?
Yes. You can check the status of transactions and perform searches on them.
Would it be possible to do a background check of the purchaser for “know your client” purposes?
Once a transaction (payment) is confirmed in the platform, the system will provide you with the contact and other information of the purchaser, for you to conduct the background check. This is similar to how eBay handles “know your client” requirements.
Will CERs be cancelled immediately after payment, or will the cancellation happen before payment has been received?
The cancellation of the CERs will happen after the payment transaction has been confirmed by the payment system (PayPal). The processing of the voluntary cancellation transactions and the shipping of certificates of cancellation after payment via email is expected to take up to 72 hours at the maximum.
Pictures and descriptions of the projects on the platform
Can I select the picture and project description that I want to be displayed for my CERs and projects on the platform?
Yes, this is possible. However, the description of your project should be accurate and consistent with information submitted to the CDM Executive Board under the project cycle procedure and your picture should be an actual picture of your project.
You should contact firstname.lastname@example.org to submit your proposed description and picture. The following instructions should be followed:
• Project/PoA description: no more than 500 words long.
• Pictures: 800x600 pixels minimum, and in relation 4x3.
Can I indicate if my project is also certified under the Gold Standard or other voluntary standards?
Yes. You can voluntarily indicate this in the project description field. You should contact email@example.com to request that your description is included.
Purchasing CERs for cancellation from other providers
Can I purchase CERs for cancellation from other providers in the platform?
Yes. If you are an individual who is 18 years or older, or an organization with access to a PayPal account or credit card, then you can purchase the cancellation of CERs on the platform. However, it is not possible to take ownership of CERs offered on the platform by another provider.
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Who can use the platform to purchase the cancellations of CERs?
Any individual 18 years of age and older, and any organization with access to a PayPal account or credit card can purchase the cancellation of CERs on the platform.
Contact for support
Please contact firstname.lastname@example.org for other queries.
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User Complaint Resolution Policy
Problem with an order (for Purchasers)
If something goes wrong with an order, the first step is to contact us (see below for specific instructions). Depending on what the problem is, we may ask to you to contact the Provider directly. You will need to use your best efforts to settle any problem between you and the Provider amicably. If you are unable to reach an agreement on your own, you may be able to escalate your problem to a claim in accordance with the Terms and Conditions of Use.
If the problem is a technical problem with the platform, we will investigate and keep you informed about how we are dealing with the problem.
Contact us at email@example.com with the details of the problem and include ‘Problem with order’ in the subject line.
Problem related to certificate (for Purchasers)
In the unlikely event that you have paid for CERs for cancellation and have not received a certificate within 72 hours after your payment transaction is complete and confirmed, contact us at firstname.lastname@example.org and include ‘Certificate not received’ in the subject line.
We note that the reason you give for purchasing CERs for cancellation, which appears on your certificate, cannot be changed after purchase.
Problem listing an item (for Providers)
If you have any problems listing an item, the first step is to refer to the quick guide provided to you by us during the initial registration process. If you are unable to resolve the problem by referring to the quick guide, contact as at email@example.com and include ‘Problem with listing’ in the subject line.
Problem making or receiving payment (for Purchasers and Providers)
If you have a problem making or receiving a payment for CERs for cancellation, you will need to contact the payment gateway operator in accordance with its claims and dispute resolution policy.
Disclaimer on images used on this website
Unless otherwise stated, images used on this site are for illustrative purposes only and may not depict actual projects.
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